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  1. KOCOWA Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

Getting Started

  • What is Taste24HR?
  • How do I Start the 14-day Free Trial?
  • What is KOCOWA?
  • How Does KOCOWA Work?
  • Is KOCOWA Available to Watch in my Country?
  • Supported Devices & Features
See all 7 articles

Watch KOCOWA

  • How to set up and find your favorites
  • How to Watch KOCOWA with Samsung Smart TV
  • How to Watch KOCOWA with LG Smart TV
  • How to Watch KOCOWA with Google (Android) TV
  • How to Watch KOCOWA with Roku
  • Ratings Guidelines on KOCOWA+
See all 12 articles

Manage My Account

  • How do I verify my email address?
  • How do I Change my Email Address?
  • How do I Sign Up?
  • Forgot Password?
  • How to sign out
  • I Want to Completely Delete My Account
See all 7 articles

Subscription & Billing

  • My Subscription is not Active, but the Service Says that I am Already Subscribed
  • How Can I Cancel My Subscription?
  • How to upgrade your subscription
  • I Want to Subscribe to Your Service!
  • How to Change my Default Payment Method

Common Issues

  • Why do you ask me to pay again on the Roku channel?
  • "Please try again later" when changing password
  • I can't sign in with Facebook
  • I am Experiencing Technical Problems with your Service
  • General Solutions for Mobile Devices
  • I lost my Password!
See all 20 articles

General Questions

  • How to Make your Favorites List on the Roku channel
  • How to update your KOCOWA cookie settings
  • How to use a premium pass
  • Why Don't you Ever Answer to My Email?
  • Where Can I Request Shows I Want to Watch on KOCOWA?
  • How to use a promotional coupon (promo code)
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