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Frequently Asked Questions

Getting Started

  • What is Taste24HR?
  • How do I start the 14-day free trial?
  • What is KOCOWA?
  • What do AVOD and SVOD Mean?
  • How Does KOCOWA Work?
  • Is my country available for KOCOWA?
See all 8 articles

Watch KOCOWA

  • How to Watch KOCOWA with Roku
  • How to set up and find your favorites
  • How to Watch KOCOWA with Samsung Smart TV
  • How to Watch KOCOWA with LG Smart TV
  • How to Watch KOCOWA with Google (Android) TV
  • How Long Does it Take for Subtitles to be Available?
See all 11 articles

Manage My Account

  • How do I verify my email address?
  • How do I Sign Up?
  • Forgot password?
  • How to sign out
  • I Want to Completely Delete My Account
  • How to Secure My Account on KOCOWA

Subscription & Billing

  • How Can I Cancel My Subscription?
  • How to upgrade your subscription
  • I Want to Subscribe to Your Service!
  • How to Change the Credit Card Information?

Common Issues

  • Why do you ask me to pay again on the Roku channel?
  • "Please try again later" when changing password
  • I can't sign in with Facebook
  • General Solutions for Mobile Devices
  • I lost my Password!
  • It Keeps Saying “Your Username Already Exists”
See all 19 articles

General Questions

  • How to Make your Favorites List on the Roku channel
  • Why Don't you Ever Answer to My Email?
  • Where Can I Request Shows I Want to Watch on KOCOWA?
  • How to use a promotional coupon (promo code)
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