Frequently Asked Questions

Getting Started

• What is Taste24HR?
• How do I start the 14-day free trial?
• What is KOCOWA?
• What do AVOD and SVOD Mean?
• How Does KOCOWA Work?
• Is my country available for KOCOWA?

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Watch KOCOWA

• How to Watch KOCOWA with Roku
• How to set up and find your favorites
• How to Watch KOCOWA with Android TV
• How Long Does it Take for Subtitles to be Available?
• Which are the Casting Options to Watch KOCOWA on a Large Screen?
• How to Watch KOCOWA with Apple TV Using the AirPlay Feature

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Manage My Account

• How do I verify my email address?
• How do I Sign Up?
• Forgot password?
• How to sign out
• I Want to Completely Delete My Account
• How to Secure My Account on KOCOWA

Subscription & Billing

• How Can I Cancel My Subscription?
• I Want to Subscribe to Your Service!
• Plans and Pricing
• How to Change the Credit Card Information?

Common Issues

• "Please try again later" when changing password
• I can't sign in with Facebook
• General Solutions for Mobile Devices
• I lost my Password!
• It Keeps Saying “Your Username Already Exists”
• I can't sign in to Roku with my Facebook account

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General Questions

• How to Make your Favorites List on the Roku channel
• Why Don't you Ever Answer to My Email?
• Where Can I Request Shows I Want to Watch on KOCOWA?
• How to use a promotional coupon (promo code)