Frequently Asked Questions
Getting Started
- What is Taste24HR?
- Plans and Pricing
- What is KOCOWA?
- Is KOCOWA Available to Watch in my Country?
- Supported Devices & Features
- How do I Start the 14-day Free Trial?
Watch KOCOWA
- How Long Does it Take for Subtitles to be Available?
- How to set up and find your favorites
- How to Watch KOCOWA with Samsung Smart TV
- How to Watch KOCOWA with LG Smart TV
- How to Watch KOCOWA with Google (Android) TV
- How to Watch KOCOWA with Roku
Manage My Account
- How do I Change my Email Address?
- How do I verify my email address?
- I Want to Completely Delete My Account
- How do I add my ZIP code?
- How do I Sign Up?
- Forgot Password?
Subscription & Billing
- How Can I Cancel My Subscription?
- My Subscription was Paid, but it Is not Active
- Why was I charged tax?
- Changing a subscription plan that was purchased using a coupon code
- How to upgrade your subscription
- I Want to Subscribe to Your Service!
Common Issues
- Sign in/Login issue
- Issues with the Video Player/Watching Content
- Subtitles Are Not appearing
- KOCOWA App Is Crashing
- I Am Experiencing Technical Problems with Your Service
- Why do you ask me to pay again on the Roku channel?
General Questions
- Is KOCOWA Available on Viki?
- How to Download Episodes?
- How to update your KOCOWA cookie settings
- How to use a premium pass
- How to Make your Favorites List on the Roku channel
- Why Don't you Ever Answer to My Email?