Frequently Asked Questions
Getting Started
- What is Taste24HR?
- How do I start the 14-day free trial?
- What is KOCOWA?
- What do AVOD and SVOD Mean?
- How Does KOCOWA Work?
- Is my country available for KOCOWA?
Watch KOCOWA
- How to Watch KOCOWA with Roku
- How to set up and find your favorites
- How to Watch KOCOWA with Samsung Smart TV
- How to Watch KOCOWA with LG Smart TV
- How to Watch KOCOWA with Google (Android) TV
- How Long Does it Take for Subtitles to be Available?
Manage My Account
Subscription & Billing
Common Issues
- Why do you ask me to pay again on the Roku channel?
- "Please try again later" when changing password
- I can't sign in with Facebook
- General Solutions for Mobile Devices
- I lost my Password!
- It Keeps Saying “Your Username Already Exists”