Frequently Asked Questions

Getting Started

• What is Taste24HR?
• How do I start the 14-day free trial?
• What is KOCOWA?
• What do AVOD and SVOD Mean?
• How Does KOCOWA Work?
• Is my country available for KOCOWA?

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Watch KOCOWA

• How to Watch KOCOWA with Roku
• How to set up and find your favorites
• How to Watch KOCOWA with Samsung Smart TV
• How to Watch KOCOWA with LG Smart TV
• How to Watch KOCOWA with Google (Android) TV
• How Long Does it Take for Subtitles to be Available?

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Manage My Account

• How do I verify my email address?
• How do I Sign Up?
• Forgot password?
• How to sign out
• I Want to Completely Delete My Account
• How to Secure My Account on KOCOWA

Subscription & Billing

• How Can I Cancel My Subscription?
• How to upgrade your subscription
• I Want to Subscribe to Your Service!
• How to change my default payment method

Common Issues

• Why do you ask me to pay again on the Roku channel?
• "Please try again later" when changing password
• I can't sign in with Facebook
• General Solutions for Mobile Devices
• I lost my Password!
• It Keeps Saying “Your Username Already Exists”

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General Questions

• How to Make your Favorites List on the Roku channel
• Why Don't you Ever Answer to My Email?
• Where Can I Request Shows I Want to Watch on KOCOWA?
• How to use a promotional coupon (promo code)