Frequently Asked Questions

Getting Started

• What is Taste24HR?
• How do I Start the 14-day Free Trial?
• What is KOCOWA?
• How Does KOCOWA Work?
• Is KOCOWA Available to Watch in my Country?
• Supported Devices & Features

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Watch KOCOWA

• How to set up and find your favorites
• How to Watch KOCOWA with Samsung Smart TV
• How to Watch KOCOWA with LG Smart TV
• How to Watch KOCOWA with Google (Android) TV
• How to Watch KOCOWA with Roku
• Ratings Guidelines on KOCOWA+

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Manage My Account

• How do I verify my email address?
• How do I Change my Email Address?
• How do I Sign Up?
• Forgot Password?
• How to sign out
• I Want to Completely Delete My Account

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Subscription & Billing

• My Subscription is not Active, but the Service Says that I am Already Subscribed
• How Can I Cancel My Subscription?
• How to upgrade your subscription
• I Want to Subscribe to Your Service!
• How to Change my Default Payment Method

Common Issues

• Why do you ask me to pay again on the Roku channel?
• "Please try again later" when changing password
• I can't sign in with Facebook
• I am Experiencing Technical Problems with your Service
• General Solutions for Mobile Devices
• I lost my Password!

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General Questions

• How to Make your Favorites List on the Roku channel
• How to update your KOCOWA cookie settings
• How to use a premium pass
• Why Don't you Ever Answer to My Email?
• Where Can I Request Shows I Want to Watch on KOCOWA?
• How to use a promotional coupon (promo code)