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Common Issues

  • Why do you ask me to pay again on the Roku channel?
  • "Please try again later" when changing password
  • I can't sign in with Facebook
  • General Solutions for Mobile Devices
  • I lost my Password!
  • It Keeps Saying “Your Username Already Exists”
  • I can't sign in to Roku with my Facebook account
  • The Website Won't Fully Load - Internet Explorer Issue
  • Android App Update Issue
  • Episodes Locked Even With Active Subscription on iOS Devices
  • How to Perform a Hard Refresh on Your Web Browser
  • Roku crashes to the Roku home when browsing the KOCOWA channel's main menu
  • I cannot exit from the Main page
  • I see the "Page not found" when playing videos
  • I Don't See Subtitles on the Roku Channel
  • Subtitles are too Big or too Small!
  • I Don't See the Chromecast Button on App
  • Payment History is Missing
  • I Don't See Any Subtitles
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