Common Issues
- Why do you ask me to pay again on the Roku channel?
- "Please try again later" when changing password
- I can't sign in with Facebook
- I am Experiencing Technical Problems with your Service
- General Solutions for Mobile Devices
- I lost my Password!
- It Keeps Saying “Your Username Already Exists”
- I can't sign in to Roku with my Facebook account
- The Website Won't Fully Load - Internet Explorer Issue
- Android App Update Issue
- Episodes Locked Even With Active Subscription on iOS Devices
- How to Perform a Hard Refresh on Your Web Browser
- Roku crashes to the Roku home when browsing the KOCOWA channel's main menu
- I cannot exit from the Main page
- I see the "Page not found" when playing videos
- I Don't See Subtitles on the Roku Channel
- Subtitles are too Big or too Small!
- I Don't See the Chromecast Button on App
- Payment History is Missing
- I Don't See Any Subtitles