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Before proceeding with the troubleshooting below, please check the following article (I Don't See Any Subtitles – KOCOWA Help Center).
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Subtitle problems can show up as missing text, out-of-sync subtitles, overlayed text, or even a language that is different from your default one. Fortunately, most of these issues have straightforward solutions. Here's a step-by-step solution for resolving problems with the subtitles:
Troubleshooting solutions:
- Make sure your KOCOWA app and device's software/web browser are updated
- If you using any feature/add on that automatically provides subtitles for videos you watch, please try turning them off
If the problem goes beyond the solutions above, our developers may need to take a deeper look into the problem. Please contact our help center and provide as much additional info as you can.
Details we ask:
- Which device and web browsers did you have issues with? What is the version of your web browser or version of the KOCOWA app?
- Can you try using an alternative browser to see if the issue persists? Does the problem continue or is it fixed?
- Which episodes did you have trouble with?
- Do you see any error message? If you do, what does it say?
- Do you have any other details that you can share with us?
If you still have any questions, Contact us.