If you are having issues when watching KOCOWA on a third party service, such as Roku streaming channel, Xfinity, COX and Amazon Prime, please contact the respective support team of the service you are using.
Although we do our best to ensure that the service remains functional and stable, unforeseen events can happen where users are met with an undesirable problem, ranging from issues where an error message appears when trying to play shows to being unable to login to the service.
Below are the most common issues users might face with the service. Clicking on any of them will take you directly to the the article related to the issue:
Sign in/Login issue
KOCOWA App Crashing
Issues With the Video Player/Watching Content
Subtitles Not Appearing
There are issues that go beyond these simple guides or that still persist even after following the troubleshooting. For this case, we ask that you contact our Help Center so that we can better assist you with the problem.
If you still have any questions, Contact us.