General Solutions for Mobile Devices


Poor Internet Connection

A weak or unstable internet connection may cause issues with KOCOWA streaming. For frequent buffering, poor video quality and slow loading, please check your Internet connection. You might need to restart your modem and/or WIFI router. If the connection is still unstable, contact your Internet Service Provider.


Malicious Cookies and Full Cache Memory

Having malicious cookies and a full cache memory might constantly crash the app. Please try to remove all the data and reinstall the app as a temporary solution. 


If you still have any questions, Contact us.