The issue occurs on our server end and when your web browser still holds old cookies and caches after an update on our web site. If you cannot play any video and only see the "Page not found 404" message, please follow several temporary solutions in the following:
1. In the home page, sign out and back in to your account
- How to sign out: https://help.kocowa.com/hc/en-us/articles/900000125183
2. Clear old cookies and caches on your web browser, and restart the website.
- How to clear old cookies and caches:
If you still have any questions, Contact us.