Users who don't see the Chromecast button must check two essential conditions.
- If you have signed in to your subscriber account.
- If you using the same Wi-Fi network as the one your Chromecast is connected to.
Having so many KOCOWA accounts, some users are confused with which account is paid and which is not. Please make sure you are signed in to the paid account and connected to the Wi-Fi shared with your Chromecast device.
If you still have any questions, Contact us.