If you don’t remember your password, there is only one thing you can do; that’s changing the password.
Here is an article showing how to reset your password in detail:
https://help.kocowa.com/hc/en-us/articles/360002560913-I-lost-password-
If you are still stuck with an invalid password, please contact the Help Center for better assistance.
If you still have any questions, Contact us.