How to watch KOCOWA with Roku

 

 Things to check before playing videos with Roku

  1. Make sure to download the KOCOWA channel on your Roku device
  2. Please sign in to your subscribed account

 

How to download the KOCOWA channel on your Roku device

  1. Open the link https://my.roku.com/add/kocowa
  2. Log in to your Roku account that your Roku device holds
  3. Read the Warning message and click 'OK'
  4. Make sure it is the KOCOWA Roku app and click 'Yes, add channel'
  5. Start your Roku device and go to 'Settings → System → System update → Check now' to install the app right away
  6. Open the app in the Roku Home
  7. Click 'Log in' to sign up to your subscribed KOCOWA account – this is your email address you signed up to KOCOWA

If you cannot find KOCOWA Roku app in the 'Home,' you probably have logged in to a Roku account that your Roku device does not belong. In order to check the email address that your Roku device holds, go to 'Settings → System → About' and check the 'Roku account' section.

 

Closed Captioning or Subtitles

If our Roku channel does not display subtitles, please follow the following directions:

  1. Start your Roku devices
  2. Go to 'Settings → System → Accessibility → Caption mode'
  3. Select 'On always'

Or you can also change the setting while watching a video:

  1. Play any video at KOCOWA channel
  2. Press the '*' button on your Roku remote controller
  3. Press either the right or left button on your Roku remote controller until you see 'On always'
  4. Press 'OK' on your Roku remote controller

If you have an issue showing subtitles, please follow the troubleshoot in the link: 

https://help.kocowa.com/hc/en-us/articles/360018785133-Missing-Subtitles-on-Roku 

 

 If you still have any questions, Contact us.