Alerts (hidden from users)
Frequently Asked Questions
Getting Started
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What is Taste24HR?
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How do I Start the 14-day Free Trial?
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What is KOCOWA?
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How Does KOCOWA Work?
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Is KOCOWA Available to Watch in my Country?
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Supported Devices & Features
Watch KOCOWA
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How to set up and find your favorites
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How to Watch KOCOWA with Samsung Smart TV
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How to Watch KOCOWA with LG Smart TV
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How to Watch KOCOWA with Google (Android) TV
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How to Watch KOCOWA with Roku
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Ratings Guidelines on KOCOWA+
Manage My Account
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How do I Change my Email Address?
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How do I verify my email address?
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How do I add my ZIP code?
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How do I Sign Up?
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Forgot Password?
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How to sign out
Subscription & Billing
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My Subscription was Paid, but it Is not Active
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How Can I Cancel My Subscription?
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Why was I charged tax?
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Changing a subscription plan that was purchased using a coupon code
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How to upgrade your subscription
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I Want to Subscribe to Your Service!
Common Issues
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Why do you ask me to pay again on the Roku channel?
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"Please try again later" when changing password
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I can't sign in with Facebook
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Sign in/Login issue
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Issues with the Video Player/Watching Content
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Subtitles Are Not appearing
General Questions
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How to Make your Favorites List on the Roku channel
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Is KOCOWA Available on Viki?
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How to Download Episodes?
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How to update your KOCOWA cookie settings
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How to use a premium pass
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Why Don't you Ever Answer to My Email?
NOTICE
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Notice of Upcoming Changes to our Subscription Plans [US and Canada]
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Vizio TV app Freezes During Start-up (Does Not Open)
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No longer supported Android OS versions - Oct 22, 2024
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Chrome Browser Update - 11/1/2022
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Dramas and TV Shows Postponed during the Lunar New Year and Winter Olympics 2022
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[Scheduled Service Maintenance] Delays on new episodes on October 27, 8:30pm / October 28, 8:30pm