There may be cases where users who already have more than 1 account, will subscribe with one of their KOCOWA accounts but still not have an active subscription on that same account. What happens is that when the user tries to resubscribe—thinking that the subscription was not activated—a message appears stating that it is not possible to subscribe again because the subscription is already active. This happens due to the fact that the user's payment option on the app (Apple and Google devices) is already also linked to another account.
The current solution is to logout of your current account (the account you used to subscribe with but did not receive the subscription) and then login to one of your other accounts — randomly generated Apple ID is also included, in case you use iOS. If your payment was completed and your subscription was activated, it should be on one of these accounts.
In the rare instance that the payment was made and the subscription has not been activated at all, meaning that you were charged and/or received a receipt for the subscription, please send us a ticket on our Help Center. Our support team will be able to better assist you with finding your subscription.
We apologize in advance for any inconvenience with the activation of your subscription.
If you still have any questions, Contact us.