We are sorry about the confusion. We had a major update with our account/subscription system in the morning on 10 July 2019, and all the payment history is still in the process of downloading back to our server.
Your payment history will be displayed on your account by 19 July 2019, and we'll make sure you won't have any problem using our service and watching your favorite dramas and TV shows. If you would like to check out the history of payment or have any issue related to this problem, please contact our Help Center for further assistance.
Thank you so much for being patience.
If you still have any questions, Contact us.